Products purchased online can only be replaceed or returned by communicating with us through :
- Contact via WhatsApp shown on the home page or the number: +966559774774
Any items whatsoever which have been provided free-of-charge with the relevant products must also be returned.
You must take reasonable care of any products that you wish to return and not use them. The products must be returned in their original conditions. We will not be responsible for any loss or damage caused to the items during your possession and may reject the request to return, exchange or refund.
In accordance with global retail industry standards, we are unable to accept returns or exchanges of products in the following categories: fragrances, skincare or other products which are personalised to your order was been opened or used.
In the case of a faulty, damaged or incorrectly supplied product, you shall receive a refund or replac according to your request after receiving the product that was sent to you. In any case you must return the faulty, damaged or incorrect products to us as soon as possible in the same condition as supplied.
You can refund or replac within 3 days from the date of receipt